🔐 Privacy Policy

Effective Date: 10/02/2025

1. Introduction

Welcome to M4C. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, schedule a service, or communicate with us.

2. Information We Collect

• Contact Information: Full name, phone number, zip code, and optional email address.
• Appliance & Service Information: Appliance type, model details (if provided), and a description of the issue.
• Service Communication Data: Records of appointment requests, confirmations, and service-related messages.

We do not intentionally collect cookies or analytics data. However, our website uses Google services (such as hosting or forms), which may collect technical data according to their own policies. M4C does not control this third-party collection.

3. How We Use Your Information

• Service Delivery: Scheduling and managing appointments, diagnosing appliance issues, and performing services.
• Customer Communication: Sending reminders, confirmations, technician arrival notifications, and invoices.
• Customer Support: Responding to inquiries.
• Legal Compliance: Meeting regulatory and tax obligations.

We do not sell or rent your personal data.

4. SMS and Communication Policy

By providing your phone number, you consent to receive service-related SMS messages (including automated reminders and updates) from M4C.

• Message & data rates may apply.
• Message frequency may vary.
• Reply STOP to opt out at any time.
• Reply HELP for help.

We do not send marketing messages without explicit written consent.

5. Data Sharing and Disclosure

Your data is only shared in limited cases:

• With service providers assisting in business operations under confidentiality agreements.
• When required by law or to protect rights, safety, or compliance.

6. Cookies and Third-Party Services

M4C does not set cookies directly. However, Google tools used to run our site may place cookies or collect information independently.

7. Your Privacy Rights (California – CCPA)

You have the right to:

• Request details about the personal data we collect and use.
• Request access to or deletion of your personal information.
• Confirm that M4C does not sell or share your data.

To exercise these rights, email us at repair@m4c.store with the subject line “Privacy Request.”

8. Do Not Sell or Share My Information

M4C does not sell or share personal data for advertising.

9. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect data from minors.

10. Do Not Track Disclosure

We do not act on “Do Not Track” (DNT) signals because no industry standard exists. However, M4C does not track users across third-party websites.

11. Data Security and Retention

• Reasonable safeguards protect customer information.
• Records and invoices are kept for at least three (3) years in line with BEAR regulations.
• After that, data is securely deleted or anonymized.

12. Updates to Policy

We may update this policy. Any changes will be posted here with a revised effective date.

13. Contact Information