🔐 Privacy Policy

Effective Date: 04/08/2026

1. Introduction

Welcome to M4C. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, schedule a service, or communicate with us.

2. Information We Collect

• Contact Information: Full name, phone number, zip code, and optional email address.
• Appliance & Service Information: Appliance type, model details (if provided), and a description of the issue.
• Service Communication Data: Records of appointment requests, confirmations, and service-related messages.
• Technical Interaction Data: With your consent, browser and device information, pages viewed, referral data, and interaction events such as form completions and click-to-call actions measured through Google tag technology.

We use Google Tag Manager and related Google measurement tools to understand site performance and ad effectiveness. These tools may use cookies or similar browser storage for analytics and advertising measurement when you accept optional tracking.

3. How We Use Your Information

• Service Delivery: Scheduling and managing appointments, diagnosing appliance issues, and performing services.
• Customer Communication: Sending reminders, confirmations, technician arrival notifications, and invoices.
• Customer Support: Responding to inquiries.
• Website Measurement: Measuring site usage, booking flow performance, and phone-click activity so we can improve the website and understand advertising results.
• Legal Compliance: Meeting regulatory and tax obligations.

We do not sell or rent your personal data.

4. SMS and Communication Policy

By providing your phone number, you consent to receive service-related SMS messages (including automated reminders and updates) from M4C.

• Message & data rates may apply.
• Message frequency may vary.
• Reply STOP to opt out at any time.
• Reply HELP for help.

We do not send marketing messages without explicit written consent.

5. Data Sharing and Disclosure

Your data is only shared in limited cases:

• With service providers assisting in business operations under confidentiality agreements.
• With Google as our measurement and tag-management provider when consented analytics or advertising storage is enabled.
• When required by law or to protect rights, safety, or compliance.

6. Cookies and Third-Party Services

M4C uses Google Tag Manager to load measurement tags and uses a consent banner to let you accept or reject optional analytics and advertising storage. If you accept, Google services may place cookies or use similar browser storage to measure page views, ad performance, and interactions such as successful service-request submissions and click-to-call actions.

You can reject optional tracking from the banner when it appears. If you later want to change your choice, use the Privacy choices control in the site footer to reopen the consent prompt.

7. Your Privacy Rights (California – CCPA)

You have the right to:

• Request details about the personal data we collect and use.
• Request access to or deletion of your personal information.
• Confirm that M4C does not sell or share your data.

To exercise these rights, email us at repair@m4c.store with the subject line “Privacy Request.”

8. Do Not Sell or Share My Information

M4C does not sell your contact details. When optional Google advertising measurement is enabled through your consent choice, Google may receive browser identifiers or similar technical data to measure ad performance. We do not use website form fields as an analytics payload.

9. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect data from minors.

10. Do Not Track Disclosure

We do not act on “Do Not Track” (DNT) signals because no industry standard exists. Instead, this site relies on the consent controls described above for optional analytics and advertising storage.

11. Data Security and Retention

• Reasonable safeguards protect customer information.
• Records and invoices are kept for at least three (3) years in line with BEAR regulations.
• After that, data is securely deleted or anonymized.

12. Updates to Policy

We may update this policy. Any changes will be posted here with a revised effective date.

13. Contact Information